TERMS, CONDITIONS AND PRIVACY
ORDER CONFIRMATION
By accepting these terms and conditions, and upon confirmation of the customer's order, a written and binding agreement is entered between the customer and Rat Rac. Once an order is completed on ratrac.dk, the customer will automatically receive a confirmation of the purchase.
PAYMENT
Ratrac.dk accepts Dankort, VISA/Dankort, VISA Electron, MasterCard, Maestro, Paypal and Mobilepay. If payment is by debit or credit card, the customer must enter all the necessary information on the card and, in the case of a transaction with 3D Secure, the security code. All information is sent securely to ratrac.dk, using SSL (Secure Socket Layer) through an encrypted connection. This prevents any unknown and unauthorized sources from accessing customer information. Ratrac.dk does not store customer credit card information after completing the transaction. If payment is through PayPal, the customer can safely transfer money for the transaction with SSL (Secure Socket Layer) and an encrypted connection.
If you pay through PayPal, you are not protected by the scheme granting the right to object. Read more about the conditions on the PayPal website.
The amount will not be withdrawn from your card until your order has been dispatched.
All prices include Danish VAT. Prices are without shipping costs or other services that ratrac.dk may offer. On ratrac.dk prices are shown in the following currencies: Danish Kroner (DKK and, Euro (EUR)
By accepting these terms and conditions, and upon confirmation of the customer's order, a written and binding agreement is entered between the customer and Rat Rac. Once an order is completed on ratrac.dk, the customer will automatically receive a confirmation of the purchase.
PAYMENT
Ratrac.dk accepts Dankort, VISA/Dankort, VISA Electron, MasterCard, Maestro, Paypal and Mobilepay. If payment is by debit or credit card, the customer must enter all the necessary information on the card and, in the case of a transaction with 3D Secure, the security code. All information is sent securely to ratrac.dk, using SSL (Secure Socket Layer) through an encrypted connection. This prevents any unknown and unauthorized sources from accessing customer information. Ratrac.dk does not store customer credit card information after completing the transaction. If payment is through PayPal, the customer can safely transfer money for the transaction with SSL (Secure Socket Layer) and an encrypted connection.
If you pay through PayPal, you are not protected by the scheme granting the right to object. Read more about the conditions on the PayPal website.
The amount will not be withdrawn from your card until your order has been dispatched.
All prices include Danish VAT. Prices are without shipping costs or other services that ratrac.dk may offer. On ratrac.dk prices are shown in the following currencies: Danish Kroner (DKK and, Euro (EUR)
LOCAL LEVIES
Please note that local import duties vary by country and region. These taxes are to be paid by the customer.
RETURN RIGHTS
As a consumer, when you place an order with us, you have a 14-day period, in which you have the right to return your order.
RETURNING THE GOODS
You have 14 days to return the goods to us.
RETURN ADDRESS
Rat Rac co. Manual Aps
Ravnholtvej 135
8310 Ravnholt
Denmark
Att: RETURNS & REPAIRS
THE STATE OF THE ITEM WHEN YOU RETURN IT
If the value of the item is reduced, and the reason is that you have used it in any way beyond what was necessary to check the type and properties of the item and how it works, then only part of the purchase sum can be refunded to you. The amount that can be refunded depends on the saleable value of the item, and in certain cases this may mean that only the freight charges can be refunded.
REFUND OF THE PURCHASE SUM
If you cancel a purchase, you will get your money back. If the value of the article is reduced, we will deduct the amount you are liable for.
We refund all payments received from you, including delivery costs (which does not apply, however, to extra delivery costs if you have chosen a form of delivery other than the cheapest standard form of delivery which we offer), not later than 14 days from the day when we have received your notification that you want to cancel the agreement.
We will return the money by the same means of payment which you used for the purchase, unless otherwise agreed.
We may hold back the payment until we have received the article, unless you send documentation that you have returned it.
RETURN ADDRESS
Rat Rac co. Manual Aps
Ravnholtvej 135
8310 Ravnholt
Denmark
Att: RETURNS & REPAIRS
Please note that you are responsible for the product until it reaches us. We strongly advise you to send the package with a traceable service, so it can be located at all times. Return shipments without a traceable service will not be covered by Rat Rac.
CLAIMS
When you trade with us as a consumer, the Danish Sale of Goods Act applies.
This means that all items bought on ratrac.dk have a 2-year manufacturing warranty. You must make your complaint within a “reasonable time" after you have discovered a defect. If you complain within two months after discovering a defect, it will always be regarded as within a reasonable time.
Please start by send us an email at info@ratrac.dk with as many details as possible about the defect. Remember to include your order number and a few pictures of the faulty item.
We will try to resolve any issue with a faulty item and process your claim as quickly as possible.
If your claim is approved, it means that you may either have the right to get the item repaired or replaced. In some cases, we will refund the money or make a reduction in the original price, all depending on the specific situation.
SHIPPING
Rat Rac dispatch orders with Postnord, DHL or GLS to all destinations. All packages are insured and have a tracking number so the package can be traced.
Delivery times for Express service in Europe are 1-2 working days. Delivery times are a guide.
Shipping costs vary from country to country. Following you find the current available shipping options and prices:
Denmark : DKK 35,-
EU: DKK 150,-
Customer Service is at the customer's disposal to answer any questions regarding shipping costs on info@ratrac.dk
PRIVACY
Rat Rac treats customer information with the utmost respect and integrity. No information will be disclosed to third parties.
We need the following information when you trade with us:
Name, address, telephone number and e-mail address.
We register and pass on the personal details which are necessary to deliver the goods to you.
Personal data is registered with Manual ApS and is kept for five years, after which the details are deleted.
In addition, we work with a number of other companies who store and process data. These companies process the data exclusively on our behalf, and must not use them for their own purposes.
We work only with processors of data in the EU or in countries where your data will be given adequate protection.
On ratrac.dk the company responsible for data is Manual ApS.
You are entitled to be told what details about you we process.
If you believe the details are inaccurate, you are entitled to have them corrected. In certain situations, we are obliged to delete your personal data if you ask us to do so. These could, for instance, be data which are no longer necessary for the purpose we used them for. You can also contact us if you believe that your personal data are being processed in a way that is against the law. You can also write to us at: info@ratrac.dk
RAT RAC PROTECTS YOUR DATA
Rat Rac collect and exchange data about you and your behavior (personal data), and use cookies to make the website more usable, provide a better user experience as well as statistics and targeted marketing. You can select and deselect which data types you want to be collected and exchanged by clicking the following link: Åbn GDPR-popup
As a standard setting (Required), we collect and exchange data on necessary technical information. This data is used to enable pure technical functionality which is strictly necessary to use the site and complete transactions.
WHERE YOU CAN COMPLAIN
If as a consumer you want to complain about your purchase, please contact info@ratrac.dk If you do not succeed in finding a solution, you can send a complaint to the Centre for dealing with complaints at:
Center for Klageløsning
Nævnenes Hus
Toldboden 2
DK-8800 Viborg
naevneneshus.dk
If you are a resident of a country outside Denmark, you can complain to the EU Commission's online complaints portal here: http://ec.europa.eu/odr
COMPANY INFORMATION
Rat Rac is the official online shop for Manual ApS. Manual ApS. is governed by Danish law and registered in Denmark at:
Manual ApS
Ravnholtvej 135
8310 Tranbjerg
Cvr: 21 19 91 92
Mail: info@ratrac.dk
Please note that local import duties vary by country and region. These taxes are to be paid by the customer.
RETURN RIGHTS
As a consumer, when you place an order with us, you have a 14-day period, in which you have the right to return your order.
RETURNING THE GOODS
You have 14 days to return the goods to us.
RETURN ADDRESS
Rat Rac co. Manual Aps
Ravnholtvej 135
8310 Ravnholt
Denmark
Att: RETURNS & REPAIRS
THE STATE OF THE ITEM WHEN YOU RETURN IT
If the value of the item is reduced, and the reason is that you have used it in any way beyond what was necessary to check the type and properties of the item and how it works, then only part of the purchase sum can be refunded to you. The amount that can be refunded depends on the saleable value of the item, and in certain cases this may mean that only the freight charges can be refunded.
REFUND OF THE PURCHASE SUM
If you cancel a purchase, you will get your money back. If the value of the article is reduced, we will deduct the amount you are liable for.
We refund all payments received from you, including delivery costs (which does not apply, however, to extra delivery costs if you have chosen a form of delivery other than the cheapest standard form of delivery which we offer), not later than 14 days from the day when we have received your notification that you want to cancel the agreement.
We will return the money by the same means of payment which you used for the purchase, unless otherwise agreed.
We may hold back the payment until we have received the article, unless you send documentation that you have returned it.
RETURN ADDRESS
Rat Rac co. Manual Aps
Ravnholtvej 135
8310 Ravnholt
Denmark
Att: RETURNS & REPAIRS
Please note that you are responsible for the product until it reaches us. We strongly advise you to send the package with a traceable service, so it can be located at all times. Return shipments without a traceable service will not be covered by Rat Rac.
CLAIMS
When you trade with us as a consumer, the Danish Sale of Goods Act applies.
This means that all items bought on ratrac.dk have a 2-year manufacturing warranty. You must make your complaint within a “reasonable time" after you have discovered a defect. If you complain within two months after discovering a defect, it will always be regarded as within a reasonable time.
Please start by send us an email at info@ratrac.dk with as many details as possible about the defect. Remember to include your order number and a few pictures of the faulty item.
We will try to resolve any issue with a faulty item and process your claim as quickly as possible.
If your claim is approved, it means that you may either have the right to get the item repaired or replaced. In some cases, we will refund the money or make a reduction in the original price, all depending on the specific situation.
SHIPPING
Rat Rac dispatch orders with Postnord, DHL or GLS to all destinations. All packages are insured and have a tracking number so the package can be traced.
Delivery times for Express service in Europe are 1-2 working days. Delivery times are a guide.
Shipping costs vary from country to country. Following you find the current available shipping options and prices:
Denmark : DKK 35,-
EU: DKK 150,-
Customer Service is at the customer's disposal to answer any questions regarding shipping costs on info@ratrac.dk
PRIVACY
Rat Rac treats customer information with the utmost respect and integrity. No information will be disclosed to third parties.
We need the following information when you trade with us:
Name, address, telephone number and e-mail address.
We register and pass on the personal details which are necessary to deliver the goods to you.
Personal data is registered with Manual ApS and is kept for five years, after which the details are deleted.
In addition, we work with a number of other companies who store and process data. These companies process the data exclusively on our behalf, and must not use them for their own purposes.
We work only with processors of data in the EU or in countries where your data will be given adequate protection.
On ratrac.dk the company responsible for data is Manual ApS.
You are entitled to be told what details about you we process.
If you believe the details are inaccurate, you are entitled to have them corrected. In certain situations, we are obliged to delete your personal data if you ask us to do so. These could, for instance, be data which are no longer necessary for the purpose we used them for. You can also contact us if you believe that your personal data are being processed in a way that is against the law. You can also write to us at: info@ratrac.dk
RAT RAC PROTECTS YOUR DATA
Rat Rac collect and exchange data about you and your behavior (personal data), and use cookies to make the website more usable, provide a better user experience as well as statistics and targeted marketing. You can select and deselect which data types you want to be collected and exchanged by clicking the following link: Åbn GDPR-popup
As a standard setting (Required), we collect and exchange data on necessary technical information. This data is used to enable pure technical functionality which is strictly necessary to use the site and complete transactions.
WHERE YOU CAN COMPLAIN
If as a consumer you want to complain about your purchase, please contact info@ratrac.dk If you do not succeed in finding a solution, you can send a complaint to the Centre for dealing with complaints at:
Center for Klageløsning
Nævnenes Hus
Toldboden 2
DK-8800 Viborg
naevneneshus.dk
If you are a resident of a country outside Denmark, you can complain to the EU Commission's online complaints portal here: http://ec.europa.eu/odr
COMPANY INFORMATION
Rat Rac is the official online shop for Manual ApS. Manual ApS. is governed by Danish law and registered in Denmark at:
Manual ApS
Ravnholtvej 135
8310 Tranbjerg
Cvr: 21 19 91 92
Mail: info@ratrac.dk